Top 4 benefits of call recording

No matter how attentive your customer service agent is, he or she is only human, which means there’s always room for mistakes. But for businesses that have adopted VoIP as their telephony solution, they can minimize these mistakes via call recording. Learn how this nifty VoIP feature can benefit businesses of all sizes. #1. Improve […]

The true cost of an ugly website

We are taught never to judge a book by its cover. But in this superficial age, looks are everything, especially for websites. Your website is a customer’s first impression of your business, and if your site has poor graphics, illegible content, and other website no-no’s, that could end all chances of establishing a relationship and […]

How virtualization helps cut costs

With the gradual integration of virtualization, many small and medium-sized businesses have seen many benefits that extend beyond their bottom line. Not only does it aid with cost efficiency but also with disaster recovery and several other areas of operations. Here are a few other reasons why thousands of SMBs are virtualizing their business model. […]