Understanding your Business
Before we engage with clients, we seek to understand their business and the impact that technology has on it. Typically, the companies we work with are significantly dependent on technology. We strive to provide them with the perfect mix of technology and service that will enhance their core business results. Clients work with us so they can spend more time on improving their core business. They know we will maximize their user productivity, reduce business risk, and provide full-time support. Because our services prevent problems and increase user productivity, our services more than pay for themselves.
Support Offerings Include
• Guaranteed 1 Hour Response Time
• Only Microsoft Certified Engineers
• Guaranteed Service Level Agreements
• Desktop/User Support
• Hardware Support
• Software Installation Support
• Complete Network Administration
• On-site & Remote Support Options
24/7 Network Monitoring
Round-the-clock network monitoring allows us to exceed the availability of even a full-time onsite IT team. Through our proprietary system, we can actually identify and resolve IT issues before they ever affect your business, day or night.
Support Whenever You Need IT
Our managed IT programs include help desk support, remote control resolution of all but the most technically complex issues, and emergency onsite service whenever and wherever you need it. Although our proactive outsourcing is extremely effective, user issues are bound to happen, usually at the most inopportune times. Our clients know that their employees can get the support they need so they never have to worry about their business suffering.
IT Management
Your dedicated Account Manager provides full-service IT Administration for management of technology needs. This includes providing hardware specifications, resolving ISP issues, and managing website, application, and wiring vendors. We want you to spend as little time as possible managing your technology needs.
Virtual CTO
Quarterly or semi-annual CTO strategy reviews enable your senior management team to stay current on technology, review trends within your industry, and measure our progress over time. Our goal is to fill all three levels of IT: desktop/user support, network administration, and CTO level advising. Our quarterly and semi-annual CTO strategy reviews enable us to work as your CTO, and for you to have accountability on how well we meet the goals you set out.
Contact us for more information regarding our complete Managed IT Solutions.
